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Module

Pega Workforce Intelligence Opportunity Finder

2 Topics

23 mins

 Pega Workforce Intelligence Visible to: All users
Beginner Pega Workforce Intelligence English

In this module, learn how to best interpret where an agent spends time to supplement their work tasks. The information that is illustrated automatically or by tactical placement of opportunity tags helps identify where and why the opportunity exists. 

After completing this module, you should be able to:

Examine key repetitive insights where opportunity for process improvements exist
Identify where opportunities reside in a timeline view
Set up Opportunity tags to target specific applications or screens for frequent knowledge base use, error, and login screens
Compare behaviors to determine if the activities require adjustment or further investigation

Available in the following mission:

Pega Workforce Intelligence v1

Topics

Opportunity Finder basics

10 mins

Opportunity Finder analysis

10 mins

Module Quiz

5 mins

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